Dear ICRUSH customer,

Due to the high volume of orders, our response currently takes 1-2 weeks. We would therefore ask you to refrain from making multiple enquiries about your request - we are doing our best and are already working on improving the process.

We would also like to point out that you should only call our service number in very urgent cases.

In the meantime, please be sure to check our FAQs to see if your concern is reflected here:

I would like to return my order. Where can I find the return slip?
  • Your return slip is in the package or attached to your order confirmation.
    The return address is:

ICRUSH GmbH, Robert-Bosch-Str. 2a, 50354 Hürth, Germany

  • You can also find all further information on returns here here.
I have received defective goods. What should I do?

We are sorry that you have received faulty goods. Please send us photos of the entire piece of jewellery and the defect, including your order number. We will then clarify all further steps with you.

I have already returned my order a few days ago and have not yet received a confirmation. What should I do?

We do not send a confirmation of receipt after receiving your return. You can see where the package is by looking at the tracking number of your return. As soon as we have processed your return, you will receive a notification by e-mail. Due to the high volume of orders, there are currently longer processing times. The processing time for returns is currently 2-3 weeks. We kindly ask you to refrain from multiple requests, as this unfortunately slows down our processes even more.
Please keep the return receipt carefully until you have received your refund.

I have received a payment request from Klarna even though I have returned all or part of my order. What should I do?

Simply log in to Klarna and click on "Register return" for the corresponding ICRUSH order. This will pause your invoice with Klarna until we have processed your return. Please be sure to keep the tracking number of your return.