We're sorry you received a faulty item. Please send us photos of the entire piece of jewelry and the defect, along with your order number. We'll then discuss all further steps with you.
We do not send a confirmation of receipt after receiving your return. You can use your return tracking number to track the location of your package. You will receive an email notification as soon as we have processed your return. Due to the high volume of orders, processing times are currently taking longer. Returns currently take 2-3 weeks . We ask that you refrain from repeated inquiries, as this will unfortunately slow down our processes even further.
Please keep the return receipt carefully until the refund has been processed.
Simply log in to Klarna at https://app.klarna.com/login and click "Register Return" for the relevant ICRUSH order. This will pause your Klarna invoice until we process your return. Please be sure to keep the tracking number for your return.
Customer service: service@icrush.de
